In the event the Italian Town Hall notifies us that the record or records could not be found, we don't offer refunds. Please remember: all family documents in Italy are ONLY maintained in the EXACT town. You may want to perform some additional research here in the U.S. to identify the missing information. Visit our Research US Sources Section for more. Once you locate additional information, you can place a new order online on our website.

In order to prevent fraud and to comply with the requirements of the existing privacy laws (Law no. 675/1996 implementing EU Directive 95/46 on Personal Data Protection), more and more town halls require a signed authorization letter by means of which the direct descendant authorizes us to request family documents on his or her behalf, and a copy of the direct descendants’ valid photo ID (passport or driver’s license). These documents will be forwarded to the local town hall together with a copy of our valid photo ID.

We will ONLY process requests to Town Halls (for Birth/Marriage/Death Records, Certificate of Citizenship Records & Certificates Positive/Negative) and to State Archives (for Military Records), but generally not to Parish Churches. If you are interested in researching Church Records, we recommend you authorize one of our Research Projects onsite in Italy. For more information please visit our Research Section.

We generally do not forward written requests to the town halls of Rome and Naples. In order to acquire individual document/s issued in the format required by the Italian Consulate to process Italian Dual Citizenship applications, we have to send one of our researchers onsite in person to submit the request. It may take up to thirty days for these town halls to issue the document/s requested. To receive a quote, please email us at [email protected]

In order to authorize a Family Research Project or to order Italian Records, you need to provide the essential information of our Italy-born Ancestor, specifically:

Full Name(s)

Date of Birth/Marriage/Death

EXACT Town of Birth/Marriage/Death

His/Her Parents'Names (if available)

If you don't have this information, you may want to visit our Research U.S. Records Section where you can get FREE advice on how to acquire the missing information.

Research results will be made available in both hard copy and digital format. You will receive a hard copy Family Book in the mail which includes a flash drive with the digital version of the reports, photographs of the documents and of the town of origin (depending on which research option you selected) + a Gedcom file for your future use and sharing with other family members

Before sending one of our professional researchers to your town of origin, we always perform a preliminary research to make sure your Italian Ancestor was indeed born in the town you provided. All our Research Options are for one family line in one town only. It may happen, although not very often, that the family was originally from a different town; in that case we will determine with you what would be the additional cost to move our research efforts to another location.

Yes, we do. Please call us at 1-888-472-0171 (Option #3) to discuss options based on what your research goal(s) and budget are.

You can email us at [email protected] listing your Order Number in the subject line. 

A.I.R.E. (Anagrafe Italiani Residenti all’Estero) is the registry of Italians residing abroad. For people of Italian descent pursuing Italian Dual Citizenship jure sanguinis, AIRE’s enrolment is a right and a duty. It provides access to consular services abroad and allows the exercise of some important rights, such as the right to vote and the right to renew IDs and travel documents. Enrolment is free of charge.