Fees, Timelines & Disclaimers

To order an individual document, you need to have the essential information of your Italian Ancestor

- Full name of your Ancestor

- Date of his or her Birth/Marriage/Death

- EXACT Town in which your Ancestor was born/married/died

- His or her Parents’ Names (if available)

If you don't have this information, you may want to visit our Research U.S. Records Section where you can get FREE advice on how to acquire the missing information.

REMEMBER: All family documents in Italy are ONLY maintained in the EXACT town where your ancestor was born.  

NOTE: The Italian Consulate will not return the original Italian documents you submit with your application. You can buy one or more additional copies now if more than one family member is applying with you or to keep as an heirloom.

NEW: We are also able to obtain registration of birth and/or marriage records of newly recognized Italian Citizens if required for issuance of your EU (European Union) passport. Enter your town of birth (marriage if you are ordering your marriage) as well as the Italian town where your birth (or marriage if you are ordering your marriage) was registered.

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US $250 processing fee to request each individual Birth, Marriage, Death, Certificate Positive/Negative  and Certificate of Citizenship Records. Additional copies are $10 each. REMEMBER: The Italian Consulate will not return the Italian documents you submit with your application. You can buy one or more additional copies if more than one family member is applying with you or to keep as an heirloom.

When your request is forwarded to the appropriate government office, your credit card or PayPal account will be charged or your check cashed, depending on your form of payment.

DISCLAIMER: My Italian Family does not guarantee the result of the request that will be sent to Italian sources. In acting purely as an intermediary, we still rely on the work of officials who may or may not cooperate. Records may be kept in separate archives, may have changed location, or suffered damages, thus reducing the chances of success. The most common reason for failure is the result of a customer asking us to request an individual document to the wrong town of origin. Please remember: all family documents in Italy are ONLY maintained in the EXACT town. 

We do not offer refunds. In the event the Italian Town Hall notifies us that the record or records could not be found, you may want to perform some additional research here in the U.S. to make sure the information you provide is correct. For more information, please visit our Research US Sources Section. 

Additional copies: If you have ordered more than one copy but the Italian Town Hall only sends us one, you can place a new order and we will credit the amount of the additional copy or copies you had originally ordered. 

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It is hard to say how long it may take to receive the document requested: usually it's about 8 weeks or more. Italian public sources will be solicited after 5 weeks, first by fax or email and then by telephone. Ultimately, you will either receive the record(s) requested or a notification of No Record Found.

PLEASE NOTE: After Italy passed the New Immigration Law (No. 113/2018) in 2018, processing time for Italian Town Halls to issue civil vital records (births, marriages, etc.) requested for the purpose of filing for Italian Dual Citizenship is now SIX (6) months. Although most Italian town halls fulfill these kind of requests much faster, larger ciites may take longer to respond. 

You can check the STATUS OF YOUR ORDER at all time by logging into your "My Italian Family account" or you can call us Toll Free at 1-888-472-0171 (Select Option #2). We answer live Monday through Friday from 8:30AM to 8:00PM ET.

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Parish Churches: Please note that My Italian Family will ONLY process requests to Town Halls (for Birth/Marriage/Death Records and Certificate of Citizenship Records) and to State Archives (for Military Records), but NOT to Parish Churches. 

Town Halls of Rome and Naples: We do NOT forward written requests to the town halls of Rome and Naples. In order to acquire individual document/s issued in the format required by the Italian Consulate to process Italian Dual Citizenship applications, we have to send one of our researchers onsite in person to submit the request. It may take up to thirty days for these town halls to issue the document/s requested. To receive a quote, please email us at [email protected]

My Italian Family does NOT guarantee the results of the request that will be sent to the Italian public sources. In acting purely as an intermediary, we still rely on the work of officials who may or may not cooperate. Records may be kept in separate archives, may have changed location, or suffered damages, thus reducing the changes of success. The most common reason for failure is the result of a customer asking us to request an individual document to the wrong town of origin. Please remember: all family documents in Italy are ONLY maintained in the EXACT town where the Ancestor was born. Please note: generally, Italian Town Halls do not perform any research. This is purely an "ordering process"; for this reason you need to provide accurate locations and dates. 

We do not offer refunds. In the event the Italian Town Hall notifies us that the record or records could not be found, you may want to perform some additional research here in the U.S. to make sure the information you provide is correct. For more information, please visit our Research US Sources section.

We strongly suggest you perform a preliminary research here in the US first; remember, once the request is mailed out to the Italian Town hall, the order cannot be changed OR cancelled. 

Each request is for one town only; in the event the Italian Town Hall you listed in your original order notifies us that the records are maintained in a different archive (i.e. in a different town) or you come up with a different town of brith, we will ask you to kindly place a new order. 

Additional copies: if you have ordered more than one copy by the Italian Town Hall only sends us one, you can place a new order and we will credit the amount of the additional copy or copies you had originally ordered. 

My Italian Family is not responsible for any mistakes Italian Town Halls make. If there are mistakes in the vital record(s) issued by the Italian Town Hall, for instance, male vs. female, year of birth, last names of either father or mother, we recommend the vital record(s) to be corrected. In order to do that, we will ask you place a new order so that we can process a new request with the Italian Town Hall. 

Likewise, we rely on the Italian Postal Service to deliver these hard copy documents to our Rome office via First Class Mail; while we make sure the Italian Town Hall issues the documents requested, we are not liable if the Italian Postal Service fails to deliver them. 

Shipping within the US by USPS Priority Mail ($15 per order with tracking)

Shipping outside the U.S. by USPS Registered Mail ($30 per order with tracking)

Shipping in the U.S. or outside the U.S. by Express Mail. If you are interested in overnight shipping, please send us an email at [email protected], and we will let you know the additional costs involved.

USPS = United States Postal Service

NOTE: We are not responsible in the event the US Portal Service, for any reason, does not deliver the mail to the address provided at the time of the order. A tracking number is always provided.